Terms & Conditions Of Trading

Termination

The goods ordered under this agreement are purpose made, specifically for the customers’ requirements. Once accepted into the manufacturing process the customer has no right to terminate the agreement. Payment of the deposit binds our customers to such conditions which cannot be varied other than under the Trade Description Act. 

Terms Of Payment

1. The prices at which the goods are sold are those ruling at the date of the order. These may be varied where the delivery periods are extended at the request of the customer or by additional storage charges.
2. When goods are sold on Credit Terms, then payment will be governed by the Credit Agreement.
3. On cash sales the order will be split into four parts
4. Deposit – This is a condition of acceptance of the order and is a minimum of 50% of the complete order value.
5. Interim Payment – On order confirmation from suppliers we require a 25% payment of the total order value.
6. Balance – Is to be paid prior delivery or collection. Goods will not be released until the account is settled in full.
7. Fitting – Is due on completion of works and is paid direct to the company or tradesperson.

Delivery

1. We will ensure that they shall complete delivery of goods within a reasonable time. It is an expressed condition however that time shall not be of the essence in respect of the completion of delivery.
2. The customer agrees to provide free access to AOK Kitchens staff and suppliers to carry out delivery of the goods
3. All goods must be inspected on delivery and any shortages, defects, damages or faults must be reported with in 24 hours of delivery. AOK Kitchens cannot be held responsible for any such matters once this time has passed. If the kitchen is being installed by one of our accredited installers, they will do this on the customers behalf.
4. The customer must supply sufficient protection to their property ready for delivery. AOK Kitchens will not be held responsible for any damages that may occur if adequate precautions have not been taken.

Title To Goods

Title to goods shall not pass to the customer until AOK Kitchens has been paid in full the contract sum, however, risk shall pass on delivery. All appliances, sinks and taps are supplied in good faith and once supplied will be covered under the manufactures warranty. AOK Kitchens is not responsible for any faults, defects or damage once the goods have been delivered.

Specification

1. AOK Kitchens will ensure delivery is carried out in accordance with the specification outlined in the order documentation. The customer must satisfy themselves that the contents are correct since once accepting into the manufacturing process, the specification cannot be varied. However, we reserve the right to change the specification of materials and design of our furniture and kitchens with out notice.
2. All doors and drawer fronts will be made to within plus or minus 2mm.
3. Colours or panel surfaces, shading, hand painted finishes and material may vary batch to batch. It is therefor not possible to guarantee a complete match when suppling additional furniture or replacement parts.

Alterations

If the customer wishes to make alterations or additions to the design, then the customer must inform AOK Kitchens prior to the placement of the order. No alterations or additions can be guaranteed outside this time frame as the manufacturing process may have already commenced. The customer is responsible for any extra cost incurrences for additional goods which will be outlined before the goods have been ordered. Once ordered the customer is bound to pay the additional charges.

Regulations

The customers shall be responsible for ensuring that installations of goods comply with any statutory regulations such as fire regulations and that all necessary consents from any parties are obtained. AOK Kitchens will not fit any goods that do not comply with current regulations

Warranty

Materials carry varying guarantees depending on the manufacturer. The kitchen furniture will automatically carry a 10-year guarantee against defects which starts from the date of installation. If you are unsure what is meant by “kitchen furniture” please ask a member of staff who will clarify this for you. Worktops, accessories, sinks, taps and appliances will carry a manufacturer’s guarantee as standard. This can vary from brand to brand so please ensure you clarify any queries with your sales representative.

Warranty conditions

1. The kitchen must be installed by one of our approved installers.
2. The kitchen warranties are non-transferable if you were to sell your property.
3. The kitchen must be installed into a domestic setting for personal use. This excludes business use, commercial property’s, student accommodation etc.
4. The kitchen must be used with in the environment intended.
5. The kitchen is supplied with in the UK.

Warranty Exclusions

1. Items purchased by the customer which are not manufactured by AOK Kitchens such as worktops, accessories, appliances, sinks and taps
2. Damage caused by negligence and misuse.
3. Damage caused by factors out of AOK Kitchens control including but not limited to acts of God, leaks, improper storage, explosion, contact with corrosive materials, extreme weather conditions, flooding, vandalism, soiling, misuse, abrasion, damage caused by non-domestic use.
4. Damage and colour deterioration caused by normal wear and tear.
5. Damage caused by and not limited to alterations and repairs made by persons other than an approved installer.
6. Damage caused through removal of furniture, accessories, worktops, appliances, accessories, sinks and taps after initial installation.
7. Damage caused by animals and misuse by children.
8. Ex-Display pieces

To validate a claim a member of staff or an approved installer will need to review the furniture in question. If you do not allow this to take place the warranty will be invalid. Any furniture deemed to be faulty will be rectified or replace at our discretion if the defect has not arisen directly or indirectly as a result of overloading or misuse. This is subject to the range still being available. If your style has been discontinued, we will replace with the closest matching equivalent. AOK Kitchens will not be liable if we cannot supply an exact match. The guarantee covers the furniture supplied by AOK Kitchens; however, it doesn’t include installation of any kind.

Force Majeure

In the event any circumstances, contingency or force majeure occurring beyond the control of the company preventing, impelling or interfering with the despatch of the whole or any part of the goods. AOK Kitchens reserves the right to suspend/cancel delivery without incurring liability for any direct or consequential loss, injury or damaged which may be caused or sustained by the customer and/or third party in consequence of any such suspension and/or cancellation.

Contract

This contract is made between the person/s indicated on any invoice or correspondence issued in the form of a quote or estimate issued by AOK Kitchens.

Refunds 

If AOK Kitchens LTD can
not supply the goods or services set in the contract the customer has the
right to a  full or partial refund on the specific item(s)/service(s)
which are not available.